Refund Policy

1. Eligible Items

Refunds may be issued for products or services that meet the following criteria:

• Items purchased directly through dorvalis.info.
• Products that are unused, undamaged, and in their original condition.
• Services that have not yet been fully delivered or accessed.
• Transactions completed within the stated refund timeframe.

2. Refund Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in writing. Requests submitted after this period may not be eligible for review. Once approved, refunds are typically processed within 7–10 business days to the original payment method.

3. Refund Procedure

1. Contact our support team using the details below.
2. Provide your full name, order number, date of purchase, and reason for the request.
3. If applicable, return the item in its original condition.
4. Await confirmation of approval and processing details.

We may request additional information to verify eligibility. Our team aims to respond within 2 business days.

4. Conditions

• Items must not show signs of use, damage, or alteration.
• Proof of purchase is required for all refund requests.
• Shipping costs, if applicable, are non-refundable unless the return is due to our error.
• DORVALIS reserves the right to decline refunds that do not meet stated requirements.

5. Non-Refundable Items

The following items are not eligible for refunds:

• Digital downloads or content already accessed.
• Customized or personalized products.
• Items marked as final sale at the time of purchase.
• Services fully rendered prior to the refund request.

DORVALIS Email: [email protected] Phone: +1 (212) 555-7842 Address: 245 Westbrook Avenue, Suite 304, New York, NY 10011, USA

Request a Refund